Privacy policy

This Privacy Policy describes how K&A by Karishma and Ashita (the "Site", "we", "us" or "our") collects, uses and discloses your personal information when you visit karishmaashita.com, contact us, or place an order with us. This website is operated by Peekay International Ltd.

Contact

If you have questions about this policy, want more information about our privacy practices, or would like to make a request or complaint, please write to us at info@karishmaashita.com, or by post at:

K&A by Karishma and Ashita
2A, Ganga Building, Talmaki Road, Near Dhan Pothohar Gurudwara, Santacruz (West), Mumbai - 400054, Maharashtra, India
+91 99675 43087

Collecting personal information

When you visit the Site we collect certain information about your device and how you use the Site. When you place an order or contact us, we also collect the information needed to serve you. In this policy, "personal information" means any information about an identifiable individual.

Device and usage information

  • Purpose: to load the Site correctly for you, keep it secure, and understand how it is used so we can improve it.
  • Source: collected automatically when you visit the Site, through cookies, log files, tags and pixels.
  • What we collect: browser type and version, IP address, approximate location, time zone, cookie information, the pages and products you view, search terms, and how you interact with the Site.
  • Shared with: Shopify, which powers our online store, and the analytics and advertising services described below.

Order information

  • Purpose: to fulfil your order and our contract with you: processing payment, making your piece to your measurements, arranging shipping, sending order confirmations and invoices, communicating with you, and screening orders for risk or fraud.
  • Source: collected from you.
  • What we collect: name, billing and shipping address, email address, phone number, body measurements and styling preferences you share with us, and payment details. Card and other payment details are handled by our payment providers and are not stored by us.
  • Shared with: Shopify, our payment providers, and our shipping partner DHL Express.

Customer support and enquiries

  • Purpose: to answer your questions and support you before and after your order, including through WhatsApp, email, phone and appointment booking.
  • Source: collected from you.
  • What we collect: the details and messages you send us, such as your name, contact details, event date and outfit preferences.
  • Shared with: the messaging and email services we use to communicate with you.

Account and wishlist

If you create a customer account, we store your name, email address, saved addresses, order history and wishlist so you can view them later.

Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has given us personal information, please contact us and we will delete it.

Sharing personal information

We share your personal information only with service providers that help us run the store and deliver your order, and only as needed. For example:

  • We use Shopify to power our online store. You can read how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.
  • We use DHL Express to deliver orders worldwide. We give them your name, delivery address and phone number so that your parcel can be delivered and tracked.
  • We use payment providers to process your payment securely.
  • We may share personal information to comply with applicable laws, to respond to a lawful request, or to protect our rights.

We do not sell your personal information.

Analytics and advertising

We use analytics and advertising tools, including Shopify's own analytics, Google and Meta (Facebook and Instagram), to understand how visitors use the Site and to show our advertising to people who may be interested in our work. These services may use cookies and similar technologies to collect information about your visit and your interaction with our ads on other websites. Where required by your location, this happens only with your consent.

You can opt out of targeted advertising through the settings and portals of these services, for example:

Using personal information

We use your personal information to provide our services to you. This includes offering our products for sale, making your outfit to your measurements, processing payments, shipping and fulfilling your order, keeping you updated about your order, and, where you have chosen to hear from us, letting you know about new collections, services and offers. You can unsubscribe from marketing emails at any time using the link in the email, or by writing to us.

Lawful basis (customers in the European Economic Area)

If you are a resident of the European Economic Area (EEA) or the United Kingdom, we process your personal information on the following lawful bases: your consent; the performance of the contract between you and us; compliance with our legal obligations; and our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order, we keep your personal information for our records unless and until you ask us to erase it, subject to any period we are legally required to retain it (for example for tax and accounting).

Automated decision-making

We do not make decisions about you based solely on automated processing that have a legal or similarly significant effect. Our processor Shopify uses limited automated fraud prevention, such as temporarily blocking IP addresses or cards linked to repeated failed transactions, which does not have a legal or otherwise significant effect on you.

Your rights

You have the right to ask us for access to the personal information we hold about you, to have it corrected or updated, to have it erased, to receive a copy of it in a portable format, and to withdraw your consent where we rely on it. If you are in the EEA or the United Kingdom, you also have the right to object to or restrict certain processing. If you are in California, you have the right to know what we collect and to ask for deletion. If you are in India, you have the rights given to you under the Digital Personal Data Protection Act, 2023.

To exercise any of these rights, email us at info@karishmaashita.com. We may need to verify your identity before we act on a request.

Your personal information is processed initially by Shopify and may be transferred to and stored in countries outside your own, including Canada, the United States and India. For more on how Shopify handles these transfers, see https://help.shopify.com/en/manual/your-account/privacy/GDPR.

Cookies

A cookie is a small amount of information downloaded to your computer or device when you visit a website. We and our service providers use functional, performance, advertising and social media cookies. They help the Site remember your actions and preferences (such as your bag, login and currency choice), and tell us how people use the Site, for instance whether it is their first visit or they are returning.

Most cookies we use are persistent and expire between 30 minutes and two years after they are set. You can control cookies through your browser settings, usually found in the "Tools" or "Preferences" menu. Blocking cookies may affect how the Site works. To learn how to manage or block cookies, see www.allaboutcookies.org. A full list of the cookies Shopify sets on stores is at https://www.shopify.com/legal/cookies.

Blocking cookies may not completely stop the sharing of information with our advertising partners. To opt out of that, please use the opt-out options in the "Analytics and advertising" section above.

Do Not Track

Because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not change our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time, for example to reflect changes to our practices or for operational, legal or regulatory reasons. The current version is always available on this page.

Complaints

If you would like to make a complaint, please contact us using the details under "Contact" above. If you are not satisfied with our response, you have the right to complain to your local data protection authority.

Last updated: 25 September 2026

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